Payment Policy
How booking works
To request a tour, submit the booking form on our website or contact us through WhatsApp. Submitting a request does not confirm a booking.
Our team reviews the requested date, itinerary, group details, availability, and operating conditions before accepting the request. We respond within 24 hours.
Once the request has been reviewed and accepted, we will send a secure payment link with the payment instructions. The booking is confirmed only after acceptance by Be Free Tours and receipt of full payment.
Payment deadline
Full payment must be completed at least 72 hours before the scheduled service start time.
Last-minute bookings
Requests submitted less than 72 hours before the scheduled start time are subject to availability. If we can accept the request, the secure payment link will be sent after our review and full payment will be due immediately.
A last-minute booking that has been accepted and paid is already within the non-refundable period.
Accepted payment methods
Prices and card charges on the English and Spanish versions of the website are in USD. The Brazilian Portuguese version displays and charges in BRL using the fixed commercial conversion of USD 1 = BRL 5.
Credit and debit cards are processed through a secure Stripe payment link. Pix payments receive a 5% discount. Installment payments are not available.
Payment details should only be entered through the secure link or Pix information sent directly by Be Free Tours.
Unpaid reservations
An unpaid request is not a confirmed booking and does not hold availability indefinitely. If payment is not completed by the stated deadline, the date, guide, vehicle, or other required service may be released and offered to another customer.
Payment reminders may be sent by email or WhatsApp.
Cancellation & Changes Policy
Free cancellation
You may cancel free of charge at least 72 hours before the scheduled start time. Eligible cancellations receive a full refund, including attraction tickets and third-party services already purchased for the booking.
The refund is sent to the original payment method. Processing times may depend on the bank, card network, or payment processor.
Changes and rescheduling
To request a change or reschedule, contact us by email or WhatsApp as soon as possible. Requests are subject to our availability, supplier availability, attraction schedules, and any applicable price difference.
A change request does not override the non-refundable rule for a booking already within 72 hours of its scheduled start time.
Late cancellations and no-shows
Cancellations made less than 72 hours before the scheduled start time are non-refundable. No-shows are also non-refundable.
Weather and Safety Conditions
Safety always comes first.
Light rain does not automatically cancel a tour. If severe weather, unsafe maritime conditions, an official closure, or another safety-related operating restriction makes the service impossible or unsafe, we will offer either:
- rescheduling at no additional cost; or
- a full refund of the amount paid.
Changes to the itinerary order, attraction times, or individual stops for safety, weather, traffic, or operating reasons do not automatically mean that the entire service has been canceled.
Contact
If you have any questions about payments, cancellations, or changes, please contact us directly:
Email: contact@befreetours.com.br
WhatsApp: +55 21 97927-1637
We're always happy to help.