Payment Policy
How booking works
To request a tour, submit the booking form on our website or contact us through WhatsApp.
Submitting a request does not automatically confirm the reservation. Our team will review the requested date, itinerary, group details and availability before confirming the tour.
Once availability has been confirmed, we will send you a secure payment link with the payment instructions.
Payment deadline
Full payment must be completed at least 72 hours before the scheduled tour start time.
Your reservation is confirmed only after availability has been verified and payment has been received.
Last-minute bookings
Requests submitted less than 72 hours before the tour are subject to availability and require immediate payment once confirmed.
We will send the payment link as soon as the request has been reviewed and accepted. Please note that bookings made within this window already fall inside the non-refundable period.
Accepted payment methods
Payments are made by credit or debit card through a secure Stripe payment link.
Customers in Brazil may also pay by PIX.
Payment details should only be submitted through the secure link or PIX information provided directly by Be Free Tours.
Unpaid reservations
A booking request does not hold availability indefinitely.
If payment is not completed by the stated deadline, the reservation may be released and the date, guide or vehicle may be offered to another customer.
Payment reminders may be sent by email or WhatsApp.
Cancellation & Changes Policy
Free cancellation
You may cancel your tour free of charge at least 72 hours before the scheduled start time.
Any amount already paid will be refunded to the original payment method, subject to the processing times of the payment provider or financial institution.
Changes and rescheduling
To cancel, change or reschedule a tour, contact us by email or WhatsApp as soon as possible.
We will do our best to accommodate your request, but all changes are subject to availability, attraction schedules, supplier conditions and any applicable price differences.
Late cancellations and no-shows
Cancellations made less than 72 hours before the scheduled tour start time are non-refundable.
No-shows are also non-refundable.
Weather and Safety Conditions
Safety always comes first.
Light rain does not normally cancel a tour.
If severe weather, unsafe maritime conditions, official closures or another safety-related situation makes the tour impossible or unsafe to operate, we will offer one of the following:
- rescheduling at no additional cost; or
- a full refund of the amount paid
Changes to the order of the itinerary, attraction times or individual stops due to weather, traffic or operating conditions do not necessarily constitute cancellation of the tour.
Contact
If you have any questions about payments, cancellations, or changes, please contact us directly:
Email: contact@befreetours.com.br
WhatsApp: +55 21 97927-1637
We're always happy to help.