Payment Policy
How booking works
After you click Book Now and submit your booking request, our team reviews the details and confirms availability. Once confirmed, we'll send you a secure payment link by email.
Payment deadline
Full payment is required at least 72 hours (3 days) before the tour date.
Last-minute bookings
Tours booked within 72 hours of the tour date require immediate payment to secure the reservation. The payment link will be sent as soon as availability is confirmed.
Accepted payment methods
Credit and debit cards, processed securely via Stripe.
Unpaid bookings
Bookings that are not paid by the deadline are automatically released 72 hours before the tour date. Reminder notifications are sent by email and WhatsApp.
Cancellation & Changes Policy
Free cancellation
You may cancel your tour free of charge up to 72 hours (3 days) before the scheduled start time.
Changes or rescheduling
To cancel, modify, or reschedule your tour, please contact us by email or WhatsApp as soon as possible. Whenever feasible, we're happy to help adjust dates or details.
Late cancellations
Tours canceled less than 72 hours before the start date are non-refundable.
Weather Conditions
Safety always comes first.
If severe weather conditions make the tour unsafe or impossible to operate, we will offer either:
- A full refund, or
- The option to reschedule at no additional cost
Light rain or normal weather variations do not usually qualify for cancellation, as most tours can still operate safely.
Contact
If you have any questions about payments, cancellations, or changes, please contact us directly:
Email: info@befreetours.com.br
WhatsApp: +55 21 97927-1637
We're always happy to help.